Frequently Asked Questions

Yes, we can ship to multiple locations for a single order. Please provide detailed shipping instructions for each location when placing your order, and we'll calculate the appropriate shipping costs based on the destinations.

Absolutely! We can provide custom invoices tailored to your business needs. Please contact our sales team with your specific requirements, including any tax IDs or additional information you need on the invoice.

Yes, we offer product samples for most of our Halloween costumes. Samples are available at a nominal cost, which will be deducted from your first bulk order. Contact our sales team to request samples.

Our minimum order quantity (MOQ) varies by product category, but generally starts at 50 pieces per style. For custom designs, the MOQ is typically 100 pieces. Contact our sales team for specific product MOQs.

Yes, we offer expedited shipping options for urgent orders. Additional fees apply based on the shipping method and destination. Please contact our customer service team as soon as possible to arrange expedited shipping.

Once an order has been shipped, we cannot guarantee expedited delivery. However, we can contact the shipping carrier to request expedited service, which is subject to availability and additional fees. Contact our customer service team with your order details.

Yes, we handle customs clearance for international shipments. We provide all necessary documentation, including commercial invoices and certificates of origin. However, customers are responsible for any import duties, taxes, or fees imposed by their country's customs authorities.

We accept various payment methods for wholesale orders, including bank transfers (T/T), letters of credit (L/C), PayPal, and credit cards (Visa, Mastercard). For new customers, we may require a deposit before production begins.

Yes, we offer flexible payment terms for established customers with a proven payment history. Terms may include net 30, net 60, or other arrangements based on your business needs and creditworthiness. Contact our sales team to discuss payment term options.

Absolutely! We offer custom design services for Halloween costumes. Our design team can work with your specifications, sketches, or ideas to create unique costumes that meet your requirements. Minimum order quantities apply for custom designs.

The cost of custom design varies depending on the complexity of the design, materials required, and order quantity. We offer competitive pricing for custom designs and can provide a detailed quote based on your specific requirements. Contact our design team to discuss your project.

The lead time for custom designed costumes typically ranges from 4-8 weeks, depending on the complexity of the design and order quantity. This includes design approval, sample production, and bulk manufacturing. Rush orders may be available for an additional fee.